Q&A

  • -2.4GHz Keyboard-How can I re-connect the wireless combo?

    Please make sure the batteries are correctly built in. After the receivers are put in, please wait for a while. Then press ‘ESC+K’ on the keyboard and ‘Left+Middle+Right’ on the mouse at the same time.Sometimes, you have to press ‘ESC+K’ on the keyboard and ‘Middle+Right’ on the mouse due to different telechips.

  • -2.4GHz Keyboard-Do I need to unplug the receiver and switch off the mouse when the work is finished.

    Delux keyboard has intelligent power-saving function to extend the battery life. Don’t worry.

  • -2.4GHz Keyboard-Why the keyboard is not working?

    1. Make sure the device is turned on. 2. Please plug the receiver into the USB port. 3. If your computer can not recognize the receiver, please re-plug it. 4. Check the battery whether is installed correctly or not. 5. Maybe happen to a low battery, please change a new one.

  • -2.4G Hz MICE-Why can I find the USB receiver?

    Please check the battery compartment in the bottom of mouse, for more efficient to deal with the space, we design to make the USB taked-in the battery compartment. So if you could find your USB receiver, Please check the battery compartment.

  • -2.4G Hz MICE-When to change a new battery?

    If the low battery indicator blinks, please put in a new battery.

  • -2.4G Hz MICE-Why my mouse is not working?

    1. Make sure the device is turned on. 2. Please plug the receiver into the USB port. 3. If the computer can not recognize the receiver, please re-plug it. 4. Check whether the battery is installed correctly or not. 5. Maybe happen to a low battery, please change a new one.

  • -2.4G Hz MICE-Why can not mouse arrow move?

    1.Using the mouse on the mouse pad. 2.Try the mouse on the paper to check if there was the special surface.

  • -2.4G Hz MICE-Do I need to unplug the receiver and switch off the mouse when the work is finished?

    Delux mouse has intelligent power-saving function to extend the battery life. Don’t worry.

  • -2.4G Hz MICE-Why does the mouse arrow flicker?

    1.Try to use it on a different surface. 2.Clean the sensor on the bottom of the mouse if it was dirty.

Contact us

Looking for more information?Please feel free to contact us directly with any product inquiries.
  • Last Name *
  • First Name *
  • Email *
  • Country *
  • What’s on your mind? *
  • Graphic code *
    captcha